Knowledge Technologies Conference 2002 / March 11-14, 2002 - Westin Seattle Hotel - Seattle, WA - USA
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Monday, March 11


9:00 am - 10:30 am: Opening Plenary

11:00 am - 12:30 pm: Standards Update

Applying computer technology to the capture, interchange, and use of knowledge depends on acceptance of common tools for knowledge representation and organization. Early efforts at knowledge representation used specialized notations arising from the artificial intelligence and formal logic communities. Much recent work has turned to applications of XML, with the goal of making knowledge available with commonly available tools like Web browsers. Hear reports from ISO, OASIS, and the W3C about efforts to build standards-based infrastructures for knowledge-based applications.

Moderator:
Dr. James D. Mason, Chair, ISO/IEC JTC1/SC34, Y-12 National Security Complex

Panelists:
Topic Maps Update - Steve Pepper, CEO, Ontopia
Semantic Web Update - Eric Miller, W3C Semantic Web Activity Lead
OASIS Working Group Update - Bernard Vatant, Consultant, Mondeca



2:00 pm - 3:30 pm: Green Track - KM Management Strategies

Knowledge Management Strategies to Improve Business Performance
Presented by: Chris Paladino, Project Manager, Accenture

KM strategies enable organizations to improve customer relations and service delivery, standardize business processes, and increase workforce performance. This presentation provides two strategies for building a successful knowledge management environment.

A 12 Step Guide to Calculating the ROI of Knowledge Sharing Solutions
Presented by: Hossein Mousavi, Director, AskMe Corporation

This presentation enables knowledge champions to justify the investment in knowledge-related solutions. Traditionally, such solutions are considered "fluffy," i.e. without quantitative value. The presentation will show how knowledge solutions can indeed generate value that impacts any business's bottom line.

2:00 pm - 3:30 pm: Blue Track - KM Implementation Strategies

Managing Communities of Practice
Presented by: Greg Searle, Chief Technology Officer, Tomoye
The informal nature of Communities of Practice creates managerial and organizational challenges. This presentation will discuss these challenges in more detail and will use practical examples to describe a technology platform for this emerging organizational form.

Building an XML Community of Practice
Presented by: Scott Tsao, Information Systems Architect, The Boeing Company

[email protected] is a Boeing companywide community of practice for XML. It nourishes an environment for the XML practitioners in Boeing to collaborate and work together on XML-related issues of common interest for the ultimate benefit to The Boeing Company. In this presentation I will share our experiences in building [email protected] My emphasis will be on the evolving business models for information sharing and knowledge discovery. The participants will gain a good insight into how a real community of practice operates through a set of scenarios and practices we have developed. I will also identify some future challenges ahead of us in order to ensure continuing success of our community.

2:00 pm - 3:30 pm: Gold Track - Knowledge Topics for Newcomers

The Role of Ontologies & Taxonomies in Knowledge Technologies
Presented by: Carsten Tautz, Manager Research & Consulting, empolis knowledge management GmbH

Without a common understanding of fundamental principles, there is no possibility for productive capture, exchange, and application of knowledge. Ontologies and taxonomies provide the basis on which knowledge can be formulated in systems that computers can process and humans can understand.

Introduction to RDF Invited
Presented by: Uche Ogbuji, CEO/Principal Consultant, Fourthought, Inc.

The Resource Description Framework is central the W3C's effort to develop tools for describing and locating machine-processible components of information. RDF includes a model for metadata and tools for organizing and identifying its components on the World Wide Web. RDF is supported by a number of tools and is used in applications like DAML+OIL.



4:00 pm - 5:30 pm: Green Track - KM Applications


Call Centers Powered by Knowledge Technologies
Presented by: Jasmin Franz, Consultant, empolis GmbH

Knowledge technologies are the key to significant performance increases for call centers. This presentation will explore topical technologies such as XML, Content Management, CBR and Topic Maps to reveal how they can optimize call center functionality and customer communication, in general.

Text Mining: Tools, Techniques, and Applications
Presented by: Nathan Treloar, President, AvaQuest, Inc.

Over the past several years, text retrieval or "search" systems have become a mainstay of corporate and Internet portal applications. Despite this commoditization of search, few organizations have taken advantage of the next generation in information retrieval technology - text mining. Text mining is to full-text search what data mining is to traditional database management systems. By combining advanced natural language processing techniques with traditional information retrieval, text mining makes it possible to extract hidden nuggets of knowledge from unstructured text databases. These nuggets take the form of patterns, trends, anomalies, and relationships buried in these text collections. Organizations maintaining large textual knowledge bases have the potential to reap significant returns from even a modest application of text mining. Applications of text mining run the gamut from competitive intelligence to user interest profiling to market research. This presentation will cover: - What is text mining? - How does text mining differ from traditional information access techniques? - Tools and techniques for text mining - Applications and examples of text mining.

4:00 pm - 5:30 pm - Blue Track

Nexist: An Open Source Knowledge Toolkit
Presented by: Jack Park, ThinkAlong Software

Nexist(tm) is an open source Java application that features a plug in architecture, client-server relationships, and servlet-based web applications. Nexist is a research testbed for developing architectural ideas in support of the quest for an Open Hyperdocument System by Douglas Engelbart. The primary research programme being conducted with Nexist is an exploration of the limits of the XTM XML Topic Maps standard as a knowledge interchange format. This talk will discuss those features of Nexist associated with persistent XTM, IBIS, plug in architectures, and knowledge discovery.

Knowledge Management: Practical Application of Advanced Technology
Presented by: James H. Bair, Senior Vice President, Strategy Partners International

The reality of KM must be tempered by the current confusion in the industry. There has not been time for the development of theory or a systematic body of research. Although new journals and well established publications have addressed KM, there is a larger than usual gap between what is described and what is verifiable. By focusing on the technology, we are focusing on things that do exist. Whether or not the grand claims for KM are justified, merely a halo effect, or a re-marketing scheme is generally yet to unfold. But participants in this session should be able to determine for themselves the validity of vendors' claims and users' implementations in this intriguing area.

4:00 pm - 5:30 pm - Gold Track - Knowledge Topics for Newcomers

Introduction to Topic Maps
Presented by: H. Holger Rath, Director Research & Development, empolis GmbH

The ISO standard for Topic Maps extends the models of cataloging and indexing that have come from traditional models for knowledge organization into a new method for building hyperlinked systems for browsing and accessing collections of information. Topic maps have been applied to a variety of fields, from indexing newsfeeds to building inferential analysis tools. New efforts are underway to build common ontologies and formal models for Topic Map applications.

Introduction to Semantic Web
Presented by: Eric Miller, W3C Semantic Web Activity Lead, World Wide Web Consortium

The World Wide Web has grown explosively in the past few years. But while it depends on computing technology to deliver data, it still is almost wholly dependent on humans to interpret the information in that data. The W3C's Semantic Web Activity attempts, through metadata systems like RDF, to provide a means through which computers can give better assistance to humans in making sense of the Web. The Semantic Web is intended to affect the full range of activities on the Web, from getting better results from search engines to facilitating business-to-business transactions.


 

 
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